Payment Terms

1. Payment Methods:

We accept payments through card only. Payments can be made online or in person via credit/debit card, Google Pay and Apply Pay.
Payments are processed securely to ensure the confidentiality of your financial information.

2. Services Fees:

All fees for athletic therapy services are outlined in our service agreement or as communicated during the intake process.
Fees are subject to change, and any modifications will be communicated in advance.

3. Payment Due Date:

Payment is due in advance of book or on the day of appointment.
Late payments may incur additional charges or impact the scheduling of future appointments.

4. Cancellation and Refund Policy:

All appointments can be cancelled by contacting me directly via phone or email.
Cancellations should be made 24 hours prior appointment to avail of full refund.
Cancellations inside 24 hours prior appointment will require payment of full appointment fee.
No show and no contact will require payment of full appointment fee and impact the scheduling of future appointments.

5. Invoicing and Receipts:

Invoices can be provided for each session or on a recurring basis, depending on the agreed-upon payment structure.
Invoices will detail the services provided, the amount due, and payment instructions.
Receipts can be given both physically and/or electronically on request.

6. Confidentiality:

All financial transactions and information are treated with the utmost confidentiality.
We do not share your payment details with third parties.

7. Payment Disputes:

If you have concerns about a payment or billing issue, please contact us promptly to resolve the matter.

8. Changes to Payment Terms:

RB Athletic Therapy reserves the right to update payment terms. Any changes will be communicated in advance.

9. Contact Information:

For questions or concerns related to payment terms, contact our finance department at rhysbutler.at@gmail.com
These payment terms are effective as of 3rd January 2024 and may be updated periodically.

Rhys Butler

RB Athletic Therapy